Camden Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Camden Cleaner provides cleaning services to residential and commercial clients in the United Kingdom. By making a booking or allowing a cleaner supplied by Camden Cleaner to attend your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions:

Client means the individual or organisation requesting cleaning services from Camden Cleaner.

Services means domestic or commercial cleaning and related services as agreed between Camden Cleaner and the Client.

Premises means the property or properties at which the Services are to be provided.

Cleaner means any individual or team member allocated by Camden Cleaner to perform the Services.

Agreement means the contract between Camden Cleaner and the Client incorporating these Terms and Conditions and any specific booking details confirmed to the Client.

2. Scope of Services

Camden Cleaner provides professional cleaning services tailored to the needs of Clients, including but not limited to regular domestic cleaning, one-off deep cleaning, end-of-tenancy cleaning, office and commercial cleaning, and related tasks agreed at the time of booking.

The exact scope, duration and frequency of the Services will be confirmed in the booking confirmation provided to the Client. Any additional tasks or changes in scope must be requested in advance and are subject to availability and possible changes to the quoted price.

3. Booking Process

3.1 Bookings may be made by the Client through Camden Cleaner's accepted booking channels. By submitting a booking request, the Client confirms that all information provided, including contact details, property access information, and service requirements, is accurate and complete.

3.2 A booking is not considered accepted and no Agreement arises until Camden Cleaner confirms the booking details to the Client. Camden Cleaner reserves the right to decline or amend any booking request.

3.3 The Client must notify Camden Cleaner promptly of any changes to the Premises, security arrangements, or access details that may affect performance of the Services.

3.4 For recurring services, the booking will repeat at the agreed frequency until cancelled or varied in accordance with these Terms and Conditions.

4. Access to the Premises

4.1 The Client must ensure that the Cleaner has safe and lawful access to the Premises at the agreed time. This may include providing keys, access codes, or arranging for someone to be present to admit the Cleaner.

4.2 Where keys or access devices are entrusted to Camden Cleaner or its representatives, reasonable care will be taken to safeguard them. Any specific instructions for key handling or security must be clearly communicated by the Client in advance.

4.3 If the Cleaner is unable to gain entry at the scheduled time due to incorrect information, missing keys, or other access issues caused by the Client, Camden Cleaner may treat the visit as a late cancellation and a charge may apply as set out in the cancellations section.

5. Client Responsibilities

5.1 The Client agrees to provide a safe working environment for the Cleaner, including safe access to all areas to be cleaned, and to inform Camden Cleaner of any known hazards at the Premises.

5.2 The Client must ensure that running water, electricity, lighting, and reasonable heating are available during the visit. If these are not available and the Cleaner cannot reasonably perform the Services, the visit may be treated as cancelled by the Client.

5.3 The Client must not request the Cleaner to undertake any work that is illegal, unsafe, or outside the agreed scope of Services, such as heavy lifting that may risk injury, working at unsafe heights, or using equipment in a hazardous manner.

5.4 Pets at the Premises must be under control during the visit. The Client remains responsible for the behaviour and safety of any pets and for informing Camden Cleaner of any particular risks or requirements.

6. Pricing and Quotations

6.1 Prices are provided based on information supplied by the Client and the type and duration of Services requested. Camden Cleaner reserves the right to revise the price if the information provided is inaccurate or if the scope of work changes.

6.2 Quotations may be given as a fixed price for specified tasks, or as an hourly rate for a set period of time. Where an hourly rate applies, Camden Cleaner will use reasonable efforts to prioritise tasks according to the Client's preferences within the allotted time.

6.3 Any additional services requested on the day which were not included in the original quotation may be charged at Camden Cleaner's prevailing rates, subject to the Cleaner's availability.

7. Payments and Billing

7.1 Payment terms will be communicated at the time of booking. Camden Cleaner may require payment in advance, at the time of service, or on invoice, depending on the nature of the Services and the Client's account status.

7.2 Accepted payment methods will be specified in Camden Cleaner's booking information and may include card payment, bank transfer, or other approved methods. Cash payments, where accepted, must be made directly in accordance with Camden Cleaner's instructions.

7.3 For Clients on invoice terms, payment is due by the date stated on the invoice. If no date is specified, payment will be due within 7 days of the invoice date.

7.4 Camden Cleaner reserves the right to suspend or cancel further Services if payment is not made when due. Late payments may incur interest and administrative charges in line with applicable UK legislation.

7.5 The Client is responsible for ensuring that any recurring or automated payments are maintained and updated if card details change or accounts are closed.

8. Cancellations and Rescheduling

8.1 The Client may cancel or reschedule a booking by giving reasonable notice. Unless otherwise agreed in writing, at least 24 hours' notice before the scheduled start time is required to avoid a cancellation fee.

8.2 If the Client cancels within 24 hours of the scheduled start time, Camden Cleaner may charge up to the full fee for the booked visit to cover administrative and staffing costs.

8.3 If the Cleaner is unable to attend due to illness, transport disruption, or other unforeseen circumstances, Camden Cleaner will use reasonable efforts to notify the Client and offer an alternative appointment. In such cases, no cancellation fee will apply.

8.4 In the event of repeated cancellations or rescheduling by the Client, Camden Cleaner reserves the right to require prepayment or to terminate ongoing service arrangements.

9. Service Quality and Complaints

9.1 Camden Cleaner aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the cleaning, they should notify Camden Cleaner as soon as reasonably possible, ideally within 24 hours of the visit.

9.2 Where a complaint is justified and directly relates to the quality of the Services provided, Camden Cleaner may at its discretion arrange a re-clean of the affected area or offer another appropriate remedy.

9.3 The Client agrees to grant access to the Premises for inspection of any reported issues and to cooperate in resolving the matter.

10. Liability and Insurance

10.1 Camden Cleaner will exercise reasonable care when providing the Services and will maintain appropriate insurance cover in accordance with UK requirements for its business activities.

10.2 The Client must notify Camden Cleaner of any alleged loss or damage as soon as practicable and in any event within 48 hours of becoming aware of it. Camden Cleaner may require evidence and reasonable cooperation to investigate the claim.

10.3 Camden Cleaner shall not be liable for:

a. Normal wear and tear, or deterioration due to age or condition of surfaces, fixtures or furnishings.

b. Pre-existing damage, defects, or weaknesses at the Premises.

c. Loss or damage arising from the use of Client-owned equipment or cleaning products supplied by the Client.

d. Any indirect or consequential losses, loss of profit, loss of business, or loss of opportunity.

10.4 Camden Cleaner's total liability for any claim arising out of or in connection with the Services shall, to the extent permitted by law, be limited to the lesser of the cost of rectifying the damage or the total fees paid by the Client for the specific visit during which the incident occurred.

10.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or limited under UK law.

11. Client Property and Valuables

11.1 The Client is responsible for securing money, jewellery, important documents, and other valuables before the Cleaner's arrival. Camden Cleaner does not accept liability for loss of such items unless there is clear evidence of direct fault by Camden Cleaner or its representatives.

11.2 The Client should identify and inform Camden Cleaner of any particularly fragile, high-value, or delicate items and provide clear instructions regarding any special care or restrictions.

12. Cleaning Products and Equipment

12.1 Camden Cleaner may provide its own cleaning materials and basic equipment, or may use equipment and products supplied by the Client, as agreed at the time of booking.

12.2 Where the Client requests the use of specific products due to allergies, sensitivities, or preferences, the Client must supply those products and provide clear instructions. Camden Cleaner is not liable for any reaction or issue arising from Client-supplied products.

12.3 Heavy or specialist equipment, such as industrial carpet cleaners, may require separate arrangements and pricing.

13. Waste Handling and Environmental Regulations

13.1 Camden Cleaner will handle routine household and commercial waste generated in the course of cleaning in accordance with applicable waste and environmental regulations in the United Kingdom.

13.2 The Services do not include the removal or disposal of hazardous, clinical, or regulated waste, including but not limited to medical waste, sharps, chemicals, asbestos, or similar substances. The Client is responsible for arranging licensed disposal of such materials.

13.3 Where Camden Cleaner agrees to remove non-hazardous waste from the Premises as part of a service, this will be carried out in line with relevant waste carrier and disposal rules. Additional charges may apply for the removal of larger volumes of waste or bulky items.

13.4 The Client must inform Camden Cleaner of any known contamination or risk relating to waste or materials at the Premises so that appropriate safety measures can be considered.

14. Health and Safety

14.1 Camden Cleaner is committed to maintaining high health and safety standards and will comply with applicable UK health and safety legislation.

14.2 The Cleaner may refuse to carry out any task or enter any area of the Premises that, in their reasonable opinion, poses an unacceptable risk to health or safety.

14.3 If a visit cannot be safely completed due to conditions at the Premises, Camden Cleaner may treat the appointment as cancelled by the Client and a charge may apply.

15. Termination of Services

15.1 Either party may terminate ongoing regular cleaning arrangements by giving reasonable notice. Unless otherwise agreed, a minimum of 7 days' notice is requested.

15.2 Camden Cleaner may terminate the Agreement immediately or suspend Services if:

a. The Client fails to make payment when due.

b. The Client behaves in an abusive, threatening or inappropriate manner towards any Cleaner or staff member.

c. Conditions at the Premises are unsafe or unsanitary to a degree that prevents proper performance of the Services.

15.3 Termination will not affect any rights or obligations that have already accrued, including the right to recover unpaid fees.

16. Data Protection and Confidentiality

16.1 Camden Cleaner will handle personal data in accordance with applicable UK data protection legislation. Information collected from the Client will be used for managing bookings, providing Services, and related administration.

16.2 Camden Cleaner will take reasonable steps to keep Client information confidential and secure, subject to any legal obligations to disclose such information.

17. Amendments to These Terms

17.1 Camden Cleaner may update these Terms and Conditions from time to time. The latest version will apply to new bookings and ongoing Services after the date on which the updated terms are communicated or made available to the Client.

17.2 Continued use of the Services after any change to the Terms and Conditions constitutes acceptance of the updated terms.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Camden Cleaner.

By making a booking with Camden Cleaner or allowing a Cleaner to carry out work at the Premises, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.