Camden Cleaner Privacy Policy

This Privacy Policy explains how Camden Cleaner collects, uses, stores, and shares personal data about its customers, and how it complies with the UK General Data Protection Regulation and related data protection laws. This policy applies to all Camden Cleaner customers within our service areas, regardless of the method used to contact us or book our services.

By using Camden Cleaner services, you acknowledge that you have read and understood this Privacy Policy and that your personal data will be handled as described here.

Who We Are and Scope of This Policy

Camden Cleaner provides cleaning and related services to residential and commercial customers. For the purposes of data protection law, Camden Cleaner is the data controller of the personal data it collects and processes about its customers and prospective customers.

This Privacy Policy applies to personal data relating to individuals who are customers, potential customers, or individuals acting on behalf of business customers within the areas where Camden Cleaner operates. It covers data collected through telephone, messaging services, in person, and any online or digital forms used to request a quote or book a service.

Personal Data We Collect

We only collect personal data that is necessary to provide our services, administer our business, and comply with legal obligations. The categories of personal data we may collect include:

Identification and contact details: name, title, address, property access details, billing address, and other contact information such as user-provided messaging handles.

Service information: details of the services requested or provided, property type and size, preferred dates and times, special instructions, and any notes relevant to completing the service safely and effectively.

Account and communication data: records of communications with you, including enquiries, complaints or feedback, and preferences about how you wish to be contacted.

Payment and transaction data: information about your payment status, invoices, and transaction history. Card or bank details are handled only via our chosen payment processors and are not stored by us where this can be reasonably avoided.

Technical data: limited technical information that may be collected when you use any online form, such as the date and time of submission and basic device or browser information, where available.

How We Use Your Personal Data and Lawful Basis

We process your personal data only when we have a lawful basis under data protection law. The main purposes and corresponding lawful bases are:

To provide our services: to take bookings, manage appointments, deliver cleaning services, and communicate with you about your bookings. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To manage our relationship with you: to respond to enquiries, handle complaints, and send practical information about your services. The lawful basis is performance of a contract and our legitimate interests in running and improving our business.

To process payments and accounting: to issue invoices, process payments through payment providers, and maintain accurate financial records. The lawful bases are performance of a contract and compliance with legal obligations such as tax and accounting requirements.

To improve and develop our services: to analyse anonymised or aggregated data about how our services are used, understand customer needs, and improve our operations. The lawful basis is our legitimate interests in developing and growing our business, and we will ensure this does not unfairly impact your rights.

To send marketing communications: where permitted by law, we may send occasional marketing or promotional messages about our services. The lawful basis will be your consent where required, or our legitimate interests where local rules allow limited marketing to existing customers. You can opt out of marketing at any time.

To comply with legal obligations and protect our rights: to meet legal, regulatory, or law enforcement requirements, and to establish or defend legal claims. The lawful basis is compliance with legal obligations and our legitimate interests in protecting our business.

Data Retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The main retention periods are:

Customer and service records: retained for as long as you remain an active customer and for a reasonable period afterwards, typically up to six years, to respond to queries, manage potential disputes, and comply with legal obligations.

Financial and transaction records: retained for at least the minimum period required under tax and accounting laws, which is typically six years after the end of the relevant financial year.

Enquiry and communication records: retained for a period appropriate to the nature of the enquiry, generally up to two years, unless they form part of the customer record or need to be kept longer for legal reasons.

Marketing data: retained until you withdraw consent or object to further marketing, or until we determine that the information is no longer accurate or useful.

When data is no longer required, we will delete it, anonymise it, or securely archive it in accordance with our data retention procedures.

Sharing Your Personal Data and Processors

We do not sell your personal data. We may share your personal data with third parties only where necessary and only under appropriate safeguards.

Service providers acting as data processors: these are third parties who provide services to us, such as payment processing, cloud storage, customer management tools, and communication platforms. They may only process your personal data on our documented instructions and are required to keep it secure and confidential.

Professional and legal advisers: we may share necessary information with accountants, auditors, lawyers, or insurers where required for advice, audits, or to establish and defend legal claims.

Authorities and regulators: we may disclose personal data where we are legally required to do so, for example to law enforcement agencies, courts, or regulatory bodies.

We take steps to ensure that any processors we use provide appropriate technical and organisational measures to protect your personal data.

International Transfers

Where personal data is transferred outside the United Kingdom or the European Economic Area by our processors, we require that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent protection measures. Further details about specific safeguards can be made available on request where this is appropriate.

How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or loss. These measures include limiting access to personal data to staff and contractors who need it to perform their duties, using secure systems and tools, and providing guidance and training on data protection responsibilities.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:

Right of access: you can request a copy of the personal data we hold about you and information about how we use it.

Right to rectification: you can ask us to correct or complete inaccurate or incomplete personal data.

Right to erasure: in some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we are not required to keep it for legal reasons.

Right to restriction of processing: you can request that we restrict the processing of your personal data in certain situations, such as while we are checking its accuracy or considering an objection you have raised.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests, and we will stop unless we have compelling legitimate grounds to continue. You always have the right to object to direct marketing.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used format and to request that we transfer it to another organisation where this is technically feasible.

Right to withdraw consent: where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to raise a concern or lodge a complaint with your local supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so we can address your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any updated version will apply to all Camden Cleaner customers in our service areas from the date it is published. We encourage you to review this page periodically to stay informed about how we protect your personal data.