Camden Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Camden Cleaner provides domestic and commercial cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear and fair service relationship. These terms apply to regular cleaning, one-off cleaning, end of tenancy cleaning, deep cleaning, specialist cleaning, and any related cleaning services offered under the Camden cleaner name, unless a separate written agreement states otherwise.

In these terms, references to “we”, “us”, and “our” mean Camden Cleaner, and references to “you” or “the customer” mean the person, business, or organisation requesting the service. The purpose of these terms is to explain how a booking is made, how payment is handled, when cancellations apply, what liabilities are accepted or excluded, how waste is managed, and which laws govern the agreement. If any part of these terms is found to be unenforceable, the remaining provisions shall continue in full force.

These terms are designed to support a professional and practical Camden cleaning service that is delivered with reasonable care and skill. However, cleaning outcomes can depend on the condition of the property, the materials present, prior wear, and the availability of suitable access, water, electricity, and working equipment. The customer is responsible for ensuring that the property is reasonably ready for the booked work and for informing us of anything that may affect the safe or effective delivery of the service.

1. Booking Process

A booking request for Camden Cleaner may be made through the agreed booking channels, including phone, email, online form, or other accepted method. A booking is not confirmed until we have accepted the request and, where required, received any deposit or upfront payment. The service details will usually include the property type, service type, preferred date and time, expected duration, and any special instructions. We may request additional information before confirming a booking in order to assess the scope of work and whether the service is suitable.

The customer must provide accurate and complete information when arranging a booking. This includes the property address, access arrangements, parking restrictions where relevant, the condition of the premises, whether pets are present, and any hazards or limitations that could affect the work. If the information provided is incomplete or inaccurate, we may need to revise the price, modify the service, reschedule the appointment, or cancel the booking where necessary. A Camden cleaning appointment may also be subject to a minimum booking duration or availability constraints.

We reserve the right to refuse or decline any booking at our discretion, including where the requested service is outside our operational capacity, where the property condition presents an unacceptable risk, or where access cannot reasonably be secured. If we accept a booking, we will confirm the main service details and any applicable charges. Customers should review the confirmation carefully and notify us promptly if any information is incorrect. Any changes requested after confirmation may be treated as a variation to the original agreement.

2. Service Scope and Customer Responsibilities

Our service is limited to the tasks agreed at the time of booking or subsequently confirmed in writing. Unless expressly agreed, a Camden Cleaner service does not include moving heavy furniture, lifting hazardous items, cleaning bodily fluids, dealing with infestations, or carrying out work that would require specialist trade qualifications. We may refuse to carry out any task that is unsafe, unlawful, or outside the scope of a standard cleaning service. Any extra tasks requested on the day may be charged separately and are subject to availability.

The customer is responsible for ensuring that the premises are reasonably accessible at the agreed time. This includes providing access codes, keys, instructions, and safe entry to all areas requiring cleaning. The customer must also ensure that fragile items, valuables, sensitive documents, cash, and items of sentimental or financial importance are secured or removed before the service begins. Although our Camden cleaner team will take reasonable care, we are not responsible for items left in unsafe or unsuitable locations.

Where necessary, the customer must make sure that hot and cold water, electricity, and other normal utilities are available and functioning. If the property is unsuitable for work due to utility failure, severe contamination, lack of access, or serious safety concerns, we may suspend or shorten the visit and charge for the time reserved or worked. The customer should notify us in advance of any pets, allergies, health concerns, or unusual conditions that may affect the performance of the service.

3. Payments and Pricing

Prices for Camden Cleaner services are usually based on the type of service, property size, estimated duration, level of soiling, and any additional requirements. Any quotation provided before the job starts is based on the information supplied by the customer. If the actual condition differs materially from what was described, or if the scope changes during the visit, we may revise the price accordingly. All prices are stated in pounds sterling unless otherwise agreed. Where applicable, VAT or other taxes will be added in accordance with the law.

Payment terms may vary depending on the service type. Some bookings require full payment in advance, while others may require a deposit, with the balance due upon completion or within a specified time thereafter. Unless agreed otherwise, payment must be made using the methods accepted by us at the time of booking. Any failed, reversed, or declined payment may result in cancellation of the booking or suspension of future services until the outstanding amount is cleared.

Late payments may incur administration charges or statutory interest where permitted by law. The customer is responsible for any bank charges, transfer fees, or foreign exchange costs arising from their chosen payment method. We may withhold future bookings or refuse further service where a previous invoice remains unpaid. Discounts, offers, or promotional pricing may be withdrawn at any time and are not guaranteed to apply to every Camden cleaning service unless specifically confirmed in writing.

4. Cancellations, Rescheduling and Waiting Time

The customer may cancel or reschedule a booking by giving notice in accordance with the cancellation policy confirmed at the time of booking. Where no specific policy is stated, reasonable notice should be provided. Short-notice cancellations may result in a charge to cover reserved labour time, travel, or administrative costs. If a cancellation is made after the cleaner has already travelled to the property or commenced the work, the full or partial service fee may still apply depending on the circumstances.

If the customer is not present, cannot provide access, or fails to prepare the property for the appointment, we may treat the visit as a late cancellation or wasted attendance. We may wait for a reasonable period at the property before leaving, but if access is not granted within that time, the booking may be marked as completed or cancelled at our discretion and a charge may be applied. Repeated last-minute changes may affect future booking availability.

If we need to cancel or reschedule due to staff illness, unsafe conditions, equipment failure, weather disruption, or another reasonable cause, we will aim to notify the customer as soon as reasonably possible and offer an alternative date where available. We are not responsible for indirect losses caused by such changes, but we will make reasonable efforts to minimise inconvenience. For regular Camden cleaner appointments, recurring scheduling may be adjusted with fair notice when operational needs require it.

5. Liability and Limitations

We will provide our services with reasonable care and skill. However, cleaning work can involve the use of water, detergents, tools, equipment, and contact with surfaces or materials that are already damaged, unstable, or unsuitable for treatment. We are not responsible for pre-existing damage, hidden defects, wear and tear, manufacturing faults, or deterioration that becomes visible during or after cleaning. Customers should notify us of any areas requiring special handling, especially delicate fabrics, untreated wood, antiques, natural stone, electronics, or items with fragile finishes.

To the fullest extent permitted by law, Camden Cleaner shall not be liable for any indirect, special, incidental, or consequential loss, including loss of profit, business interruption, or loss of opportunity. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where liability is established, our maximum liability for any single claim shall ordinarily be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law.

The customer must inspect the completed work as soon as reasonably possible after the service has ended and notify us of any concerns within a reasonable time. Failure to do so may affect our ability to investigate the matter fully. Claims relating to alleged damage or missing items must be supported by relevant evidence and reported promptly. We are not liable for items that the customer fails to secure, nor for losses caused by incorrect information, inaccessible areas, or instructions that conflict with safety requirements. The Camden cleaner team may stop work where continued performance would be unsafe.

6. Waste Regulations and Environmental Compliance

Any waste removed during the provision of the service will be handled in accordance with applicable UK waste laws and environmental requirements. We will not dispose of waste illegally, and we may refuse to handle items that are hazardous, restricted, or require specialist disposal arrangements. The customer is responsible for declaring any waste that may be classed as controlled, clinical, chemical, electrical, or otherwise subject to regulatory restrictions before the service begins.

Where the service includes removal of rubbish or unwanted items, the customer must ensure that such materials are accurately described and lawfully present for collection or disposal. We may need to separate waste streams, avoid cross-contamination, and follow safe handling procedures. Materials such as asbestos, needles, solvents, paint residues, batteries, gas canisters, fridges, freezers, and contaminated sharps may require specialist treatment and are outside the scope of a standard Camden cleaning appointment unless expressly agreed in advance and permitted by law.

Any waste left on the premises after the service should be stored safely by the customer. We are not responsible for waste already present in the property unless we have agreed in writing to remove it. The customer confirms that any items offered for disposal are lawfully owned or authorised for disposal and do not breach any tenancy, building, or environmental rules. If we suspect that waste handling would breach regulations, we may refuse to proceed and may report concerns where required by law.

7. Variations, Complaints and Force Majeure

Any variation to these terms or to the scope of a Camden Cleaner service should be agreed in writing where possible. Verbal agreements may be acted upon, but written confirmation helps avoid misunderstandings. If the customer requests additional cleaning tasks or changes during the appointment, those changes may affect the price, duration, and completion time. We may also make reasonable operational changes to staffing, equipment, or sequencing where necessary to deliver the service effectively.

If the customer has a complaint, they should report it promptly so that we can assess the issue and, where appropriate, offer a reasonable remedy. Depending on the circumstances, this may include a re-clean of the relevant area or another proportionate resolution. Complaints relating to cleanliness standards must be made within a reasonable time after the service is completed. This allows us to investigate fairly, taking into account the property condition before the work, the tasks agreed, and any limitations that affected the visit.

We are not in breach of these terms, and shall not be liable for delay or failure to perform, where the delay or failure results from events beyond our reasonable control, including but not limited to severe weather, transport disruption, strikes, utility failure, emergency restrictions, or other force majeure events. In such cases, we may suspend performance, rebook the service, or terminate the affected booking without liability for consequential loss. Any advance payment for an unperformed service will be dealt with fairly in line with the circumstances and applicable law.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If the customer is located elsewhere in the UK, these terms will still be interpreted consistently with the applicable legal framework in the relevant jurisdiction.

By proceeding with a booking for Camden Cleaner, the customer confirms that they have read, understood, and agreed to these terms. These conditions are intended to create a fair, transparent, and practical basis for service delivery while preserving the rights of both parties. They may be updated from time to time, and the version in force at the time of booking will normally apply unless a later written agreement states otherwise.