Privacy Policy - Camden Cleaner

Camden Cleaner is committed to protecting the privacy and personal data of all customers in the area where our services are provided. This Privacy Policy explains how we collect, use, store, share, and protect personal data in connection with our cleaning services. It also explains the rights individuals have under the UK GDPR and the Data Protection Act 2018.

This policy applies to all Camden Cleaner customers in area, including individuals who enquire about our services, receive quotations, make bookings, or otherwise interact with us in relation to cleaning services.

1. Personal Data We Collect

We only collect personal data that is necessary for operating our services, managing customer relationships, and meeting our legal obligations. The types of data we may collect include:

Identity data such as name and title.
Contact data such as address, email address, and telephone number.
Service information such as property access notes, cleaning preferences, service history, and appointment details.
Payment-related data such as billing information and transaction records, where applicable.
Communication data such as messages, complaints, feedback, and records of correspondence.
Technical data such as limited device or usage information if collected through our booking or communication systems.

We do not intentionally collect special category data unless it is explicitly provided by you and is necessary for a specific service arrangement or legal requirement. Where such data is involved, we handle it with additional care and only where a lawful basis applies.

2. How We Use Personal Data

We use personal data for the following purposes:

To respond to enquiries and provide quotations.
To schedule, manage, and deliver cleaning services.
To communicate about appointments, changes, service updates, and customer support.
To process payments, issue records, and maintain accounts.
To manage customer preferences and service instructions.
To handle complaints, disputes, and service quality issues.
To maintain business records and comply with legal and regulatory obligations.
To prevent fraud, abuse, or misuse of our services.

We only use personal data for purposes that are compatible with the reason it was originally collected, unless we obtain your consent or are otherwise permitted by law.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process personal data. Camden Cleaner relies on the following lawful bases depending on the context:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes arranging services, managing bookings, and carrying out the cleaning work you have requested.

Legitimate Interests

We may process personal data where it is necessary for our legitimate interests and where those interests are not overridden by your rights and freedoms. This may include service administration, customer support, record keeping, service improvement, and business management.

Legal Obligation

We may process personal data when required to comply with legal obligations, such as tax, accounting, consumer protection, or regulatory requirements.

Consent

In limited cases, we may rely on your consent, for example where we need permission to use certain optional information or send particular types of communication. Where consent is relied upon, you may withdraw it at any time.

4. Sharing and Processors

We may share personal data only when necessary and only with trusted third parties that help us operate our business. These third parties act as processors or, in some cases, independent controllers. They are required to handle data lawfully, securely, and only in accordance with our instructions where they are processors.

Examples of processors may include:

Booking and scheduling service providers.
Payment processing providers.
IT and cloud storage providers.
Customer communication and messaging systems.
Accounting and administrative service providers.
Professional advisers such as auditors or legal advisers, where necessary.

We may also disclose personal data where required by law, court order, law enforcement request, or to protect our rights, property, staff, customers, or the public.

We do not sell your personal data.

5. International Transfers

If any processor or service provider stores or accesses personal data outside the United Kingdom, we ensure appropriate safeguards are in place before any transfer occurs. These safeguards may include adequacy regulations, standard contractual clauses, or equivalent lawful transfer mechanisms permitted under applicable data protection law.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, reporting, or dispute-resolution requirements.

Customer and service records are typically retained for the duration of the customer relationship and for a reasonable period afterwards.
Financial and tax records are retained for the period required by law.
Communication records may be kept for as long as needed to manage enquiries, complaints, or service follow-up.
Security and access-related information is kept only as long as necessary for operational purposes.

When data is no longer required, we will delete it securely or anonymise it so it can no longer identify you. In some cases, we may retain limited information for legal claims, audit purposes, or regulatory compliance.

7. How We Protect Personal Data

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, staff confidentiality obligations, and careful oversight of third-party processors.

While no system can be guaranteed completely secure, we aim to apply safeguards that are appropriate to the nature of the data and the risks involved.

8. User Rights

Individuals whose personal data we process have rights under data protection law. Subject to legal conditions and exceptions, you may have the right to:

Access your personal data and obtain a copy of it.
Rectification of inaccurate or incomplete data.
Erasure of your data in certain circumstances.
Restriction of processing in certain circumstances.
Object to processing based on legitimate interests or direct marketing.
Data portability for information you provided to us, where applicable.
Withdraw consent at any time where processing is based on consent.

You also have the right to raise concerns with the Information Commissioner’s Office if you believe your data protection rights have not been respected. We encourage you to raise any concerns with us first so we can try to resolve them promptly.

9. Marketing and Communication Preferences

We may send service-related communications that are necessary for appointments, reminders, or account administration. Where we send optional marketing communications, we will do so only where permitted by law and, if required, with your consent or in reliance on existing customer relationships where lawful.

You can ask us to stop non-essential communications at any time. Opting out of marketing will not affect service messages that are required to deliver your cleaning service or manage your account.

10. Children’s Data

Our services are intended for adults or business customers arranging cleaning services. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate authority, we will take steps to delete it where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any revised version will apply from the date it is published or otherwise communicated.

We encourage customers to review this policy periodically so they remain informed about how their personal data is handled.

12. Summary of Our Commitment

Camden Cleaner is committed to processing personal data fairly, lawfully, and transparently. We collect only the information we need, use it for clear and legitimate purposes, keep it only as long as necessary, and share it only with trusted processors or where required by law. We respect your rights and aim to handle all personal data with care and accountability.

This Privacy Policy applies to all Camden Cleaner customers in area.